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contact@praktice.ai

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Terms and Conditions

Who is Sara ?

Who is Sara ?

Who is Sara ?

Sara is the AI assistant designed for Aster Hospitals by Praktice.ai. Praktice.ai is an Artificial Intelligence Healthcare company with a goal to guide patients seeking medical help or treatment from Aster Hospitals. This AI assistant’s primary purpose is to allow users to book or manage their appointments or other healthcare services by letting them enter their symptoms, medical conditions or treatment that they are seeking to get done at Aster Hospitals. This AI service also guides the users over hospital directions, timings or facility related enquiries.

No Content on our platform, is or should be considered, or used as a substitute for, medical advice, care, diagnosis or treatment.

Not For Emergencies

Anybody using the services by the AI assistant, Eva must not use this for any medical or psychiatric emergency purpose. In an emergency, you should dial 112 or visit the emergency department at your nearest Apollo Hospitals.

Allowed age group

You must be at least 16 years or older and capable in your country of residence of entering into a legal binding agreement to use Praktice.ai's services in your country of residence.

What can Eva help you with

  • Transaction:  Any appointment booked, rescheduled or cancelled. Or any health checkup service booking, diagnostic tests bookings, vaccination bookings, enquires generated for the hospital staff, insurance approval statuses tickets etc via this AI assistant service is deemed as transaction. For managing the appointments of self, dependant individuals(child/elderly) you may be requested to provide an OTP/UHID to authorize/identify yourself.
     

  • Conversation: Any chat with the AI assistant resulting or not resulting into a transaction is a conversation.

What is patient support?

The Apollo Hospitals patient support team is available as an extension to the AI assistant services. In cases of certain complex transactions, you may be directed to the Apollo Hospitals patient support team through call or chat.

Can I talk on behalf of others?

The Apollo Hospitals patient support team is available as an extension to the AI assistant services. In cases of certain complex transactions, you may be directed to the Apollo Hospitals patient support team through call or chat.

What is our Privacy Policy?

We secure your data with the highest form of encryption. To know more about our Privacy Policy, please click

Patient information

Praktice.ai does not store any of the patient identifiable information. The hospital owns all of the patient identifiable information.

Our Relationship

These Terms of Service and any documents referred to within it (collectively, the ''Terms'') govern your use of Praktice.ai services and your relationship with us. It is important that you read and understand the Terms before you start using our Services. If there is anything that you do not understand, please contact us at care@praktice.ai to discuss what this means for you.

By using Eva, you confirm that you agree with these Terms. If you do not agree to these Terms you should not use our Services.