Omnichannel Modern Patient Access
AI-powered virtual assistant for expanding your patient access from majorly call centre driven to multichannel, 24x7, convenient, intelligent and personalized
For patients, scheduling a doctor’s appointment can feel like a step back in time. Now that flights and hotels can be booked at the touch of a button, complex banking transactions can be done 24/7 from the comfort of home, and almost any consumer good can be delivered within days to one’s doorstep, securing a doctor’s appointment is often still a labor-intensive, demanding navigation literacy, low-transparency process with long wait times
Enable the AI-driven Digital Concierge for your health system to scale personalized navigation and access at low cost
Pre-encounter process automation
From the point Patient is still deciding for care
Expand the access front door to your health system to the one that is personalized, available 24x7, on any channel chat or voice, and most importantly built with the unique ways your health system functions
From the Medical need understanding symptoms, clinical conditions, treatment procedures,
Triaging and interviewing.
Navigating to the care options available
Identifying the right type of Care Setting (Primary, UR, Speciality, Teleclonsult, rehab clinic and more) based on the urgency of the need, patient preferences location, clinician excellence, day of week/time of day, language, gender +36 more), Insurance eligibility, and provider match
Operational Intelligence matching these needs and preferences to your system-wide business goals, care optimization, care utilization and visit optimization.
Convenience in Scheduling
Matched to the needs of the patients, in person or virtual same-day-care options and referrals auto verification plus much more built in to handle most patient scheduling scenarios
Less than 1.5 min from deciding for care to booking an appointment
Empowering your Call centre teams with realtime medically and operationally aware data to make the right care decisions at the right time
Automating pre-encounter process
New patient registrations or managing the encounter data of the existing patients are automated by our Ready to integrate plugins with EPIC, CERNER, ECLINICAL WORKS, +8 more
Automating Patient Intake dynamically based on the department of scheduling and contactless QR based checkin process
Secure, compliant, certified
Our experienced security team draws on deep experience from the fields of finance, technology, and national security to apply the highest level of protection to healthcare data. Beyond maintaining core compliance standards, our approach proactively targets the top security risks for healthcare providers and prioritizes resiliency, data protection, and transparency.