Digital Technologies to Manage Patient Flow in the times of COVID 19 

The coronavirus has infected far more people in the United States than testing has shown so far, and stringent measures to limit social contact in parts of the country not yet seeing many cases are needed to significantly stem the tide of illness and death in the coming months.

Those are the conclusions of Columbia University researchers who used a New York Times database of known cases and Census Bureau transportation data to model how the outbreak could evolve based on what is known about the virus. The estimates are inherently uncertain, and they could change as America adopts unprecedented measures to control the outbreak.

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With the Government taking in measures to flatten the spread of the outbreak, here's how the flattening would still take time till the second half of this year:

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July to Aug 2020

Now the major question unanswered is, how to manage the patient flow and continuity of the business of healthcare through this year and prepare for the future? 

At Praktice, we are witnessing our 10 + Large health system network members rally their COVID-19 response strategies with a heavy focus on COVID-19 digital solutions. Our Clients have seen great success with the scaling of digital at unprecedented speed to prevent the spread of the virus, treat the sick, and keep clinicians safe. 

No Best time to implement these digital technologies at ZERO IT infra needs to be able to manage the patient flow now through the times to come

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Here are 5 Methods that can be implemented in days, not weeks, to help health systems during this crisis:



Implement a website automated chat technology to find the risk, answer questions, navigate available resources, divert call center traffic, and automatically update with the latest CDC information. Update your interactive voice response (IVR) to direct callers to the chatbot as the first option. This will provide relief to overwhelmed call centers and ensure message consistency. 



  Enable an AI-driven care navigation technology which helps patients based on their medical concerns  to be directed to the right care path like a virtual care or speciality consult or primary care or drive through screenings etc on your website homepage as the first step for anyone who wants to be      screened, and direct them to virtual visits as necessary. 

These tools can be configured, updated, and deployed quickly to keep up with emerging data and protocols, a vital step to reduce administrative and clinician time. Tools can also track social exposures in the community when informed by a question in the checker.
One health system reported 5,000 users on the day they launched the Praktice AI powered Care Navigation and symptom checker. 

Examples can be found on the home pages of these health systems: Fortis Healthcare, Apollo Hospitals, KIMS Global, Providence, Atlantis Healthcare.




Offer e-visit (asynchronous) and video visit capabilities using provider capacity across your system, including urgent care sites, and bringing down the paywall to encourage use. Several Hospitals stood up multiple virtual clinics in the past week at its newly modified urgent care centers, now solely dedicated to COVID-19 patients. 


This can be enabled by Praktice simple Online plugin tool, no need of complex infra, no setups required by operational staff etc. The Doctor Logs in via the automated link which gets enabled on the suitable time set by the doctor and the patient to allow for automated voice and video quality check and then the call on the mobile device or desktops or any smart internet connected device.

Telehealth and HIPAA regulatory revisions now allow for use of everyday tools (Google Hangouts, Skype, etc.) to reach a broader group of patients. These solutions allow you to scale your shrinking and exhausted clinical staff to reach more patients without the fear of exposure. Light duty, quarantined providers, and even retired providers can conduct virtual visits from home. With the loosening of the regulations, expect a surge in virtual visits immediately. 





Leverage remote monitoring “bring your own device (BYOD)” app less Praktice Care monitoring module for appropriate quarantined patients and known high-risk populations to reduce overcrowding in hospitals and reduce exposure risks for providers. Send patients home with a pulse oximeter and thermometer to self-report every four hours via Praktice Self reporting automated reminder to the patient, telehealth platform and monitor remotely for any escalating conditions. 



Reducing the online slots availability to elective cases and intelligence in scheduling in to prevent the “worried well” from taking up precious appointment slots with clinicians in short supply. These patients can be screened and redirected to virtual visits to prevent transmission 

While these are some of the quick solutions you can begin implementing today, our work is by no means done. is focused on tackling the more sophisticated AI powered digital solutions to continue to broadly support our communities as this crisis evolves.  

IMMEDIATE: Can be implemented in days

IMMEDIATE: Can be implemented in days

In Weeks: Can be implemented with APIs to EHRs

In Weeks: Can be implemented with APIs to EHRs

IMMEDIATE: Can be implemented in days

Schedule a call today

Want to learn more about implementing digital Technologies for business continuity in the safest way in response to COVID-19?

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