IVR to Intelligent Context driven Digital Mediums
Move right callers to the right digital channels so you can enhance the customer experience while cutting costs for your Health system.
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Choose your number
Assign a new number or link to the existing appointment booking number of your hospital or clinic. This number would function as the number to manage your patient requests via Voice AI calls.
Automate Complex Processes for a Better Patient Experience
Medical AI-powered customer service to understand your patient's medical context faster, more accurately and get them to the right care provider or service. Reduce call centre volume, patient satisfaction and increased staff efficiency with a virtual assistant.
What we can help you automate with Praktice Voice AI Solutions?
Patients expect real-time access and immediate information when it comes to making healthcare decisions. With Praktice Voice AI, create your hospital's ai driven front door so patients can easily access the services 24x7, be able to navigate their healthcare options like find a doctor or location and schedule an appointment.
Reschedule or Cancel appointments
Personal meets profitable
Reducing operational workload
Staffing constraints and traditional methods leaves providers ill-equipped to provide quality care in an efficient and cost-effective way.
Praktice Falcon Voice AI solution is built to convert more leads to patients. The Solution integrates with the landline phone of your healthcare facility to navigate care and answer queries of patients.
Saving cost per patient
Conventional way of handling calls can leave 40% of your patients unattended over telephones. Leading to drop offs, walkins and bad experience.
Our AI solution understands the patient context in a giffy to guide through the operational processes in an advanced UI interface activated through the SMS for the patient to converse at.
Interacting like a human involves not only understanding the context, but also knowledge of the different systems like insurance, EHRs, Scheduling, Diagnostic etc where the relevant patient transactions needs to be done.
Our system agnostic AI solution works even with ZERO APIs. Praktice Falcon accesses the tools, systems, already in place using robotic process automation and provides seamless interoperability to guide the patients intelligently.