AI Driven Digital
Front Door of Your Hospital

With 77% of patients believing the ability to book, cancel or change appointments online is important, offering digital tools for engagement is more important than ever. Creating a strong, appealing digital front door will not only help hospitals stand out from competitors but will help in winning new consumers.

But what exactly makes a strong “digital front door” and what does it take to create one?

What is digital front door of hospital?

The digital front door is where and how health systems first engage with patients, assess their needs, and navigates patients through the first point of contact with consumers in need of healthcare services. This integrated digital real-time experience helps patients take an active role in managing their health, from booking an appointment to making payments.  

Why hospitals need Digital Front Door?

  • To improve the patient access points

  • Drive more patients to seek right care hence increase topline

  • To Streamline operations

Why patients need new digitised way of getting access to the right care?

The moment we feel sick, we go searching for answers and seek out a path to getting well — whether that’s through a visit to the doctor or an over the counter medication that can help us feel better fast. And when we don’t know where to turn, we have a tendency to walk through the first door that’s open to us — even if it’s not necessarily the right one. The digital front door can be a critical stopgap in this cycle, effectively navigating people to the appropriate level of care, with patient triage as the critical first touchpoint. 

How to enable your Digital front Door?


Objectives you need to keep in mind to make the digital front door 

Seamless experience as on Google or
Patients should be able to get navigated and triaged to the right care option
Make choice on the specialities of doctors available
Make choice on the localities and the distance
Navigation through Insurance policy, authorisations or copays
Patients are able to get navigated on the Referral mechanism realtime
And finally
Realtime self-schedule their appointments online
OR Make Diagnostic test or health package bookings
Seamless Real-time updation in the hospital EHR or scheduling systems to avoid manual work
Ability to manage these appointments or bookings

How is it different from current ways of appointment booking?

Currently in Healthcare websites there is usually humongous information, hundreds of doctors, internal pages on services, request appointments, site search which does not support natural way of search, referral process can only be supported via call ups, patient portals hard to transition to, fill in forms or numbers where patients need to dial in. 

Today we are talking about digital experiences brought in via Google’s or Whatsapp digital spaces of the world and be able to make informed choices on their bookings just as in travel, banking, ecommerce and every other thing that we as consumers use.

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What is Digital Front door solution?


Using Cutting edge technologies has been enabling the new gateway for patients into the healthcare systems seamless.

Our Artificial Intelligence Technology:

Understand the patient’s concerns
Triage their concerns
Autonomous Referral navigation (using decision algorithms and image recognition technologies)
Operational understanding on the doctor’s preference and match on patients
Operational understanding on the centres or the services navigation
Insurance intelligence in navigating the care
Interoperable between different systems of your hospital

Real Time scheduling

Real Time ability to manage these bookings
Make right decisions on follow ups at right time



How could you choose the best provider for your Hospital System ?

Is installing a “chatbox” or a ”bot” is what is making a digital door? Absolutely NO.

Patient accessibility and care navigation is the most crucial part of the care delivery. Hospitals had been training their frontline, administrative and care coordination staff for years on navigating the patients over calls and in hospitals with several processes built in for different types of patients from children to adults or geriatrics of varied patient histories to be navigated in specific ways to be able to deliver the first point of care. And GPs being the next important gateway to guide patients in their care process having been trained for years on the medical expertise that they have.

  "Putting just a plain chatbox in     place of such sophisticated   workforce just goes south."


It is an injustice to the frontline workforce, PCPs, nurse practitioners, physician assistants physician extenders who have already been managing so much and now need to also manage the failed chatbox patients!

Is enabling a symptom checker is what is a digital front door? 

How patient’s converse is quite different from how a Chatbox has been typically configured:

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With the advancements of AI technologies healthcare is at a tipping point of this seamless transformation from the digital mediums to their tech driven care experiences and Digital front door technology is today’s industrial boom which when rightly  adopted can take the healthcare organizations way ahead in time from their competitors and drive a sustainable profitability while improving the productivity of staff.

Putting change into practice

The healthcare consumer trends will not upend primary care as we know in the near future. But they will shape its evolution over the next decades. Leaders tasked with strategic and operational responses to consumer demand can act now to prepare for coming changes.

Are you looking for AI driven Medical Assistant solution for your hospital group?

Schedule a demo today to see how leading hospitals are using our AI Assistant solution.