Care Navigation for COVID Vaccine
Praktice AI Vaccine module anticipates patient requests and navigates them while adapting to the changing requirements over the course of COVID vaccination roll-out
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With the COVID Vaccine being rolled out, health system's care coordination teams and call centres are challenged with the surge of patient requests on whether they are in priority list, their insurance eligibility etc., leading to delays in attending other patients in medical need, leaving sub-optimal experience for few patients and even an excessive operational cost.
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Overwhelmed call centers
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Flu shot related queries
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24/7 Influx of patient inquiries
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Insurance Eligibility qualification requests
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Appointment scheduling demands
The Solution
Praktice AI deploys as a white-labeled virtual assistant on provider websites, mobile apps, and patient portals, managing the patient journey from initial inquiry to post-visit follow up.
Praktice AI is available 24/7, to relieve the burden of administrative staff, simplify the research and appointment scheduling for consumers, and keep patients safe.
Patients will be able to:
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Quickly learn about the vaccine process and options
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Screen and assess prioritization
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Book appointments
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Stay in touch with their providers to schedule additional doses and monitor for side effects
The Problem?
The support infra to scale up Vaccine administration
Vaccine Query Handling
Redirect high inbound call volumes to reduce burden on call center staff.
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Vaccine FAQs
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Eligibility screener
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IVR redirect to virtual assistant
Administrative support
Collect screening responses to feed into patient management workflows.
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Patient enrollment for outreach
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Dashboard management of enrolled patient status
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Appointment scheduling

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Outreach Automation
Outreach to targeted patient segments.
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Broadcast SMS
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Booster reminder/appointment scheduling
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Side effects monitoring
A fully integrated suite to manage COVID Vaccine related frontline requests and appointments
Eligibility check and Scheduling
Automated Scheduling
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Pre-qualify patients based on eligibility criteria as vaccine becomes available.
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Streamline outbound scheduling calls by automating information intake.
Medical Navigation
Automated Engagement
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Anticipate and capture patient demand by enabling queuing/sign-ups.
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Keep patients informed with outbound messaging regarding vaccine availability.
Manage Inbound Calls
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Provide patients with a friendly, faster, self-service alternative to the call center.
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Decrease call center volume with IVR redirect to virtual assistant.
Outreach Automation - SMS Engagement
Managed Capacity
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Build and manage pre-qualified list of patients that can be mobilized when eligible.
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Self-serve FAQs along every step of the journey.
Gain Patient Trust and Loyalty
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SMS follow up with patients to check on side effects.
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Proactive booster reminder and scheduling.
Vaccine Assistant
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Proactive self serve COVID Vaccine related support
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Available on health system Website or microsite of the website dedicated for vaccine-related queries
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Insurance elegibility check
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Messages are HIPAA compliant and completely encrypted
EMR Integration
Complete integration to the Vaccine APIs of top EMRs like Epic, Cerner, Athena Health, eclinical works, NExtgen, drchrono +5 more.
Fetch the patient data realtime, update Vaccine data to EMR
Advanced Vaccine navigation
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Age, demographics, eligibility Location Intelligence in Vaccine administration appointment navigation
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COVID related symptoms screening
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Patient data capture
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Waitlist or queuing option
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Proactive followup for vaccine
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EMR Integration
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Available on health system Website or microsite of the website dedicated for vaccine-related queries
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Linked with the COVID vaccine Phone line to provide a phone based support
Features
Designed for health organizations
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Health systems
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Community care
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Provider offices

Pharmacies

Government COVID facilities
We make it easy to get started
By keeping things simple

NO DOWNLOAD REQUIRED
With accessibility in mind, we have made COVID Vaccine assistant extremely simple and easy to use for your patients.
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WORLDWIDE USAGE
HIPAA, GDPR, PHIPA/PIPEDA, & HITECH compliant: We meet worldwide security requirements.
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BAA INCLUDED
All individual providers get a free Business Associate Agreement (BAA) with COVID Vaccine assistant. Sign up for free to download your BAA.
COVID vaccine is round the corner,
Did you start managing your community members or patients for vaccine administration yet?
Use the Praktice AI Vaccine administration Assistant, this is the opportunity for you to build deeper relationships with your community and all with no effort from your end.