Columbia Hospital increases digital autonomous navigations and scheduling with Praktice AI

Size: 4000 providers

Multispeciality centers, urgent care, at-home care and telemedicine.  

" It is incredible that within a short span of 22 days, we went from call based to autonomous support which is completely medically oriented.
Praktice is a remarkable technology and we would recommend this,
                                       - Dr. Nanda KJ

Challenge

Columbia Hospital is a large 1000 bedded health system with 3000 medical providers. Running completely on call centre based appointments, the organization wanted to expand patient access and improve digital conversions. But building technology with a human level of intelligence in navigating involved huge cost, time, and efforts from their IT, Marketing, and clinical teams.  The Digital Marketing team came across Praktice.

Solution
 

Within weeks of starting to work with Praktice AI, Columbia Health Center was up and running with an AI-Powered Assistant, serving 24x7 to scale the support operations to get more patients to know about his services, the patient outcomes, the advanced care methods he offers and booked 3x more appointments and service that Dr. Gottlieb describes as “absolutely amazing.

Results
 

proved to be a successful AI workforce partner in just 22 days, enabling strong results including:

48%

Increase in confirmed appointments

120%

Increase in potential patients details capture

$1500 saved per day

On operations for patient navigation, booking and 

documentation

Take a product tour and see how the AI Assistant can be the 24x7 smart workforce for your practice

* If you are a patient, please contact your healthcare provider directly. Please do not send any sensitive personal or health information to Praktice.

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