Top 5 Ways Hospitals Are Investing in Patient Experience Now

Providing a great patient experience is slowly shifting from a differentiator to a survival tactic. In a world where revenue is tied to patient experience and where online ratings can impact patient volume, practices can’t afford not to focus on experience. But are healthcare practices investing in patient experience?

 

Here are top 5 ways hospitals are working to keep and delight patients:

 

1
Let patients book online with the right provider match experience

 

What’s more, we don’t want to sit on hold for something as simple as booking an appointment. We can book airline tickets, cruises, dinner reservations and even plumbing services online, yet only a fraction of medical practices offer this convenience to patients. Soon, if a patient can’t book online, they will find a different practice.

Being able to book an appointment online can be the difference between a patient using your clinic and a patient using someone else’s. But meeting the right provider based on their medical context can help drive greater incremental revenue and word of mouth. We all have busy lives. We want to be able to book an appointment when it is convenient for us, which may not necessarily be during your office hours. Our matching algorithm doesn’t just match your patients with an acceptable physician for their conditions; it matches them with the right one. This leads to healthier patients and happier physicians.

Patient Preferences

Patients bring their own preferences to their treatment plan, and our rules engine makes sure those preferences are reflected when they’re matched.

Provider Preferences

We codify your providers’ patient preferences and areas of expertise to ensure they’re seeing the right patient, with the right coverage, at the right time, and in the right place.

 

Behavioural Intelligence

Patients bring their own preferences, past experiences, location choices, price choice, post consult care preferences to their treatment plan, and our AI algorithms makes sure those preferences are reflected when they’re matched.
 

Hospital Operational intelligence
Hospitals have doctors like visiting doctors, resident doctors, super speciality care departments which only take cases on referrals or specific covered plans. Specific services available at certain top branches, in prompto changes in the schedules of some of the doctors due to some other dependencies, certain care plans need follow up with next a next procedure or consult etc. Including these interdependencies in the scheduling protocols imparts the actual intelligence and no discrepancy match.


2

Contextual Reach Outs
 

Let’s be honest. We’ve all receive SMSs on the reminders for appointments, the new centre openings and launch of new vaccination or checkup campaigns. But what matters is the experience when the actual need arises. Hospitals are using Praktice AI powered conversational technology to reach out the patients who are deciding about a specific medical need or treatment based on their conversational context and showcasing transparent options to help them make informed choices on why a specific doctor, or why a specific service, or why the technology.  

3

Answering the phone need no more be IVR or manual only

In addition to new online methods of communicating, patients still want to be able to call Hospitals.

“Investing in intelligent and compassionate call-handling is something that practices shouldn’t overlook”

Contact Center AI solution
Serve customers better with Medical AI that talks, understands, and interacts

Deliver exceptional patient service with Praktice’s Contact Center AI, artificial intelligence that converses naturally with customers and navigates them on the non emergency appointment, vaccines, manage appointments, health checks etc. The result? Increased operational efficiency and personalized, intuitive customer care from the first “Hello,” all while seamlessly integrating with existing contact center technology.


4
Being available whenever, wherever with telehealth

Online consultations are increasingly being used by hospital systems to give patients the care theu need whenever. But to understand the context o the patient and navigating to physical or online consult options intelligent,ly increases the adoption and the services optimization. Praktice.AI system’s capapbilities on the medical front allow it to triage between the patient’s need to visit like ear pain would need same day appointment, wax removal needs a physical one, based on the location, a sinus pain could be scheduled an online appointment if it is a chronic one. 

 

5

Inter-connectivity
 

inter-connectivity requirements are needed for one system or application to securely communicate data to and receive data from another. 

Imagine how patients will feel when they know the information from their Emergency visit to the hospital will be transferred to their family physician or when their current medication information is available to the first responder that is helping them.



 

Avoid pitfalls:
 

With new technologies come new processes, conveniences, patient satisfiers, and automations. But new technologies also bring new challenges. Hadje had the following best practices to share for practices looking to use technology to improve their patient experience:

  • Prioritize patient security. If you’re building technologies internally for your practice, be sure patient confidentiality is top of mind with your tech team. And always ask potential tech vendors what safeguards they have in place for patient data. Praktice.ai platforms all follow the highest encryption protocols and are secure to connect and have been tested for vulnerability and penetration by some of the trusted cybersecurity companies and passed all the tests.
     

  • Be realistic. Technology is always evolving. Sometimes it works perfectly. Sometimes it needs constant tinkering. Set realistic goals and expectations when deploying new systems. Give yourself plenty of time for testing, training and adapting. 


     

With the right tools and mindset, any Hospital can make changes that result in huge wins for patients and themselves.

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