Personalised Care Navigation starts here
The Digital Front door technology for your patients to help make right healthcare decisions, navigate the health system, and build lasting relationships
Virtual AI Assistant to Navigate, Convert and Retain your Patients
Health care systems are a complex ecosystem due to the increasing expansion and specialization over a period of time.
Thus, the demands on patients and users to orient within and navigate health care systems are increasing as well.
Patients are required to identify an adequate entry point to the health care system, to orientate themselves within a multitude of organizations, to maneuver through the system, and to find the right place for their own problems. Not all patients and users are able to meet such navigation requirements, leading to disorientation, futile and stressful searches, uncertainty, and discontinuities in health care.
Speciality Care Health systems
Praktice AI Care Navigation
is suitable for complex healthcare systems with several specialty clinical care departments, providers, and services. Patients need guidance to choose the right type of care suitable for their preferences matched with the business objectives of the health system.
From Referral management to right provider match, operations/care capacity based routing improves the utilization and patient care experience.
Urgent Care Centers
Praktice AI technology is suitable for urgent care centers with single or multiple locations to guide the patients on booking the right location or service at the right time.
Urgent care centers part of a network of health organizations offering ER and community centers etc are benefitted by the right patient routing at the right-center by matching with the care needs of the patients.
Primary care centers
Primary care or community care centers treating a varied range of general care needs (from med peeds to geriatric care etc) with a volume of care management calls per day for booking new or followup consultations need Praktice AI to match the patient needs for right kind of PCP provider or autonomously schedule or manage appointments to drive business growth and patient satisfaction
Opening up a New Digital Stream of health consumers
Praktice provides all the tools to personalize the patient access care journey and standardize your patient intake in a single platform. Our end-to-end solution streamlines the provider search, appointment booking, billing process, helping you acquire patients, optimize care journey and deliver seamless, consumer-centric experiences.
Provide a retail-like consumer experience: Align Access, Setting, and Cost
Improve efficiency and consumer satisfaction by speeding up response time (<1 minute) and increasing patient routing accuracy (>99%)
Deliver an optimal patient experience by assessing, triaging, and connecting the patient with the right provider at the right time
AI triaging and persona identification Algorithms compute real-time and navigate to personalized options at your care centres
Align needs to resources by routing patients to the most clinically appropriate, cost-effective care setting
Increase patient acquisition with Praktice AI features that drive conversion and allow you to track and measure your health system's digital success.
Our platform not only allows you to capture leads through a medically engaging chat but also track lead source for campaign attribution and ROI tracking.
Lead Generation with AI-powered Personalized guidance
Medical need understanding - treatment needs, medical conditions, symptoms, vaccination requests,
Preventive checkups etc
Pick the module that’s right for your organization
Fully customizable flows
With over 46 prebuilt UI components, and adaptable UX, navigation intelligence modules spanning from in-person care, telemed, UR, ER to at home care - our products amplify your health system brand and provide the most intuitive platform for patients to navigate your system
Compliance built for enterprise healthcare
Encryption at rest and transit, SOC2 and HIPAA compliant software. We use Secure Cloud partners like Microsoft Azure and AWS in 4 US regions to provide the best in class encrypted interactions.
More ways to integrate
Patient portals and Scheduling systems
EMRs and Patient management systems
Payment gateways and clearance house APIs
CRM softwares like Microsoft or Salesforce CRM, ER management softwares, UR queuing softwares
Type of Care - UR, ER, in person PCP or speciality, Rehab centre, Tele
Hospital or clinic facilities availability
Clinical Experience of providers
Complexity of case
Accepting new patients or not
Referrals - Operational factors
Alternate provider in network or out of network
Cost of Care
In network out of network
Advanced insights for Marketing with Opportunity Analysis
What are your site visitors looking for? Simply ask them. While standard website analytics tools only tell you a part of the story, Guide allows you to view and understand consumer intent in order to deliver the information and experience they want and need.
Compare service lines
across different factors such as direct awareness of certain services vs AI assistant based discoverability and visits per patient or providers most searched etc
Delve into the volume
and characteristics of patients and prospects for a particular service line or category
data-driven omnichannel campaigns that drive high-value service line growth, timely intervention, and ongoing preventive care
Signup the best suitable features bundled for your health system
Phase wise launch of the product features and modules
Iterative developments to maximize the ROI
Consult our team for the modules, Letting us know your priorities for the frontdoor of you health system
We make it easy to get started
By keeping things simple
Robust Scalable and Secure Cloud base platform
With accessibility in mind, we have made our AI assistant extremely simple and easy to use for your patients to be able to handle millions of chats or calls every second.
No Data Intakes needed
Unlike bot companies which depend on data scraping only, our AI suite is pre-built to provide intelligent navigations from day 1
No PII intake
while providing appropriate navigation to the patients and dramatically increasing engagement
Our AI and Named Entity Recognition algorithms automatically identify personal information in customer messages and sanitize it and end to end encryption making us a fully HIPAA compliant solution
Secure data centers
Data in USA (4 regions), with trusted data center partners with complete ISO 27001, SOC 1/2/3 and PCI DSS certifications.
We release hundreds of features and improvements each year to help you stay ahead of industry shifts.
Not a Diagnosing Algorithm
Nor a self care advice platform
Tested with patients and providers
Used by 2.8 Million patients, rigorous testing on provider match based on patient preferences and provider preferences